Frequently Asked Questions
Everything you need to know about shopping with Diecast Kerala.
What is the typical delivery timeframe for my order?
We strive to process all orders within 24-48 hours. Depending on your location, standard shipping usually takes 3 to 7 business days across India.
How can I track my shipment?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking number and a link to our courier partner's tracking portal.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags and packaging. If you receive a damaged or incorrect product, please contact our support team immediately for a replacement.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
How do I ensure I choose the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizes may vary slightly between different fits and collections.
Do you offer international shipping?
Currently, Diecast Kerala ships exclusively within India. We are working on expanding our logistics to serve international fashion enthusiasts in the near future.